Privacy Policy

Effective Date: 1 April, 2025

At Zanera Fashions, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or shop with us.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, shipping/billing address, and payment details.
Transaction Information: Details of purchases and order history.
Technical Data: IP address, browser type, and device information for security and analytics purposes.
Communication Data: Messages and feedback shared with our customer support team.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders.
Improve our website and services.
Provide customer support and respond to inquiries.
Send promotional offers (if you opt-in).
Comply with legal requirements.

3. Sharing Your Information

We do not sell your personal data. However, we may share it with:

Service Providers: Payment processors, delivery companies, and marketing platforms to fulfill orders and services.
Legal Authorities: If required by law or to protect our rights and customers.

4. Data Security

We implement strict security measures to protect your personal information. However, no online transmission is 100% secure, so we encourage you to use strong passwords and keep your login details confidential.

5. Your Rights

You have the right to:

Access, update, or delete your personal data.
Opt out of marketing emails at any time.
Request details about how we use your data.

6. Cookies & Tracking

We use cookies to enhance your shopping experience, remember your preferences, and analyze website traffic. You can manage cookie settings in your browser.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy policies or practices.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

For any questions or concerns about your privacy, please contact us at +254 745 759290.

Thank you for trusting Zanera Fashions with your information!