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Frequently Asked Questions
💳 Orders & Payments
What payment methods do you accept?
We accept M-Pesa, credit/debit cards, and bank transfers.
Can I change my order after placing it?
Unfortunately, orders cannot be changed once confirmed. However, you can request a cancellation and reorder.
Do you offer cash on delivery?
No, we currently accept prepaid payments only.
How do I use a discount code?
Enter your promo code at checkout before completing payment.
My payment failed. What should I do?
Check your network connection and payment details, then try again. If the issue persists, contact our support team.
Do you offer installment payments?
Not at the moment, but we’re working on flexible payment options.
🚚 Shipping & Delivery
What payment methods do you accept?
We accept M-Pesa, credit/debit cards, and bank transfers.
Can I change my order after placing it?
Unfortunately, orders cannot be changed once confirmed. However, you can request a cancellation and reorder.
Do you offer cash on delivery?
No, we currently accept prepaid payments only.
How do I use a discount code?
Enter your promo code at checkout before completing payment.
My payment failed. What should I do?
Check your network connection and payment details, then try again. If the issue persists, contact our support team.
Do you offer installment payments?
Not at the moment, but we’re working on flexible payment options.
🔄 Returns & Exchanges
What payment methods do you accept?
We accept M-Pesa, credit/debit cards, and bank transfers.
Can I change my order after placing it?
Unfortunately, orders cannot be changed once confirmed. However, you can request a cancellation and reorder.
Do you offer cash on delivery?
No, we currently accept prepaid payments only.
How do I use a discount code?
Enter your promo code at checkout before completing payment.
My payment failed. What should I do?
Check your network connection and payment details, then try again. If the issue persists, contact our support team.
Do you offer installment payments?
Not at the moment, but we’re working on flexible payment options.
📞 General & Customer Support
What payment methods do you accept?
We accept M-Pesa, credit/debit cards, and bank transfers.
Can I change my order after placing it?
Unfortunately, orders cannot be changed once confirmed. However, you can request a cancellation and reorder.
Do you offer cash on delivery?
No, we currently accept prepaid payments only.
How do I use a discount code?
Enter your promo code at checkout before completing payment.
My payment failed. What should I do?
Check your network connection and payment details, then try again. If the issue persists, contact our support team.
Do you offer installment payments?
Not at the moment, but we’re working on flexible payment options.