Terms of Service

Effective Date: 1 April, 2025

Welcome to Zanera Fashions! These Terms of Service outline the rules and regulations for using our website and services. By accessing or shopping on our site, you agree to these terms.

1. General Terms

• By using our website, you confirm that you are at least 18 years old or have permission from a legal guardian.
• We reserve the right to update these terms at any time. Continued use of our website means you accept any changes.

2. Orders & Payments

• All orders are subject to availability and confirmation.
• Prices are listed in [Kenyan Shillings (KES)] and include applicable taxes unless stated otherwise.
• Payments must be made via M-Pesa, bank transfer, credit/debit card, or any other accepted method.
• We reserve the right to cancel orders due to pricing errors, suspected fraud, or stock issues.

3. Shipping & Delivery

• We deliver within Kenya. Estimated delivery times will be provided at checkout.
• Delivery charges are displayed before payment.
• We are not responsible for delays caused by third-party couriers or unforeseen circumstances.

4. Returns & Refunds

• Our Refund & Returns Policy applies to all purchases. You can review it [here].

5. User Accounts

• You are responsible for maintaining the confidentiality of your account credentials.
• We may suspend or terminate accounts that engage in fraudulent or abusive activity.

6. Prohibited Activities

You agree not to:

• Use our website for illegal purposes.
• Copy, modify, or distribute our content without permission.
• Attempt to interfere with our website’s security or functionality.

7. Limitation of Liability

• We are not liable for any indirect damages, including lost profits or data, arising from the use of our website.
• We do not guarantee uninterrupted access to our website.

8. Intellectual Property

• All content, logos, and designs on our website belong to Zanera Fashions and are protected by copyright laws.
• Unauthorized use of our intellectual property is strictly prohibited.

9. Governing Law

• These terms are governed by the laws of Kenya.
• Any disputes shall be resolved through negotiation or in a Kenyan court if necessary.

10. Contact Information

If you have any questions about these terms, please contact us at +254 745 759290.

Thank you for choosing Zanera Fashions!